Welcome to The Furniture Shop’s FAQ page. We’ve compiled answers to common questions about our designer-inspired furniture collections, delivery services, and customer care. Can’t find what you need? Our team is always happy to help at [email protected].

Product Information

What styles of furniture do you offer?
We specialize in contemporary designer-inspired pieces including:
  • Sofas: Boucle, Buttoned, Curved, and Neutral styles
  • Dining: Tables, chairs, and counter stools
  • Bedroom: Bed frames and complete sets
  • Living: Lounge chairs, rugs, and mirrors
  • Garden: Outdoor furniture collections
Browse our full range in the menu above.
Are your products suitable for small spaces?
Absolutely! Many of our pieces like curved sofas, counter stools, and apartment-sized dining sets are designed with space efficiency in mind. Check product dimensions in descriptions and measure your space before ordering.

Ordering & Payments

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I modify or cancel my order?
Order modifications must be requested within 24 hours of placement by emailing [email protected]. Once your order enters processing (typically 1-2 business days), cancellations may not be possible due to our fast fulfillment system.

Shipping & Delivery

What are my shipping options?
We offer two convenient services:
  • Express Shipping: $12.95 flat rate via DHL/FedEx (10-15 business days)
  • Free Standard Shipping: Via EMS on orders over $50 (15-25 business days)
Both options include full tracking and customs handling.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. During checkout, enter your address to confirm availability. All international shipments include completed customs documentation.
How will I know when my order ships?
You’ll receive a shipping confirmation email with tracking details once your order leaves our Ocean City warehouse. For large items like bed frames or dining tables, the carrier will contact you to schedule delivery.

Returns & Exchanges

What is your return policy?
We offer 15-day returns from delivery date for unused items in original packaging. Please:
  1. Email [email protected] with your order number
  2. Include photos of any damaged items (if applicable)
  3. Wait for return authorization before shipping
Return shipping costs are the customer’s responsibility unless the item arrived damaged.
My item arrived damaged – what should I do?
We’re sorry to hear this! Please:
  1. Inspect packages immediately upon delivery
  2. Take photos of any damage to the packaging and item
  3. Email these to [email protected] within 48 hours of delivery
We’ll arrange a replacement or refund and may request the damaged item be returned.

Customer Service

How can I contact customer service?
Our team is available via: We typically respond within 1 business day.
Do you offer design advice for my space?
While we don’t provide formal design services, our team can offer suggestions for coordinating pieces from our collections like neutral sofas with boucle accent chairs or complete dining collections. Email us photos of your space for personalized recommendations!

Still have questions? We’re here to help make your furniture shopping experience seamless.
Contact us at [email protected] – your dream home shouldn’t wait.