At The Furniture Shop, we take pride in offering premium designer furniture to our international clientele. We want you to be completely satisfied with your purchase of our contemporary furniture collections, from our luxurious boucle sofas to our elegant dining sets. If you’re not entirely happy with your item, we’re here to help.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • The item must be unused and in the same condition as received
  • It must be in the original packaging
  • You must provide proof of purchase

Non-Returnable Items

Due to their custom nature or hygiene reasons, the following items cannot be returned:

  • Bed Frames (special order items)
  • Made-to-order furniture pieces
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer care team at [email protected] within 15 days of receiving your order. Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear The Furniture Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item details: – Product Name: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specific product)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

Step 3: Package and Ship

Once approved:

  1. Repackage the item securely in its original packaging
  2. Include all original tags and documentation
  3. Clearly mark the RMA number on the outside of the package
  4. Ship to the address we provide (return shipping costs are the customer’s responsibility)

Step 4: Inspection and Processing

Upon receipt, our quality team will inspect the returned item. Processing typically takes 3-5 business days.

Refund Information

Once your return is approved:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we receive and approve your return
  • Deductions: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify the replacement item in your request
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or repair at no additional cost
  3. In some cases, we may request return of the damaged item

Note: Claims must be made within 48 hours of delivery.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs duties
  • We recommend using a trackable shipping service
  • Original shipping fees cannot be refunded

For any questions about our returns policy, please contact us at [email protected] or call our customer service team.

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