At The Furniture Shop, we’re committed to delivering your premium designer furniture with care and efficiency. Our international clientele enjoys contemporary collections ranging from luxurious boucle sofas to elegant dining sets. Below you’ll find all details about our shipping and returns processes.
Shipping Information
Order Processing
We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
We ship worldwide, excluding certain Asian and remote regions. International customers may be responsible for customs duties and taxes, which vary by country.
Returns & Exchanges
We want you to love your furniture as much as we do. If you’re not completely satisfied, we offer a straightforward return process.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original condition with all packaging
- Proof of Purchase: Required for all returns
Non-Returnable Items
Due to their custom nature or hygiene reasons, these items cannot be returned:
- Bed Frames (special order items)
- Made-to-order furniture pieces
- Items marked as “Final Sale”
How to Return an Item
Step 1: Contact Us
Email [email protected] within 15 days of receiving your order with:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear The Furniture Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item details:
– Product Name:
– Reason for return/exchange:
– Preferred resolution: [Refund/Exchange for (specific product)]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Wait for Approval
Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number if applicable.
Step 3: Package and Ship
- Repackage item securely in original packaging with all tags
- Mark RMA number clearly on the package
- Ship to provided address (return shipping at customer’s expense)
Step 4: Inspection and Processing
We inspect returns upon receipt (3-5 business days processing). You’ll receive email confirmation when complete.
Refund Information
- Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: 5-7 business days after return approval
- Deductions: Original shipping fees non-refundable
Exchange Process
Follow standard return process, specifying replacement item in your request. We cover standard shipping for exchanges, with price differences adjusted accordingly.
Damaged or Defective Items
Contact us immediately at [email protected] with photos if your item arrives damaged. We’ll arrange replacement/repair at no cost. Claims must be made within 48 hours of delivery.
International Returns
International customers (excluding certain Asian/remote regions):
- Responsible for return shipping costs and customs duties
- Trackable shipping recommended
- Original shipping fees non-refundable
For questions about our shipping or returns policy, contact us at [email protected] or call our customer service team.
The Furniture Shop
2564 Hamilton Drive, Ocean City, US 21842